Transfer service

If you are moving from one location to another within Avista's service area, we've made it easy to stop service at your old address and start it at your new address in one fell swoop. Just complete the next few steps and you'll be good to go in no time.

To transfer your service, you'll need to have the following information available:

Stop date for your current service, and start date for your new service
A forwarding mailing address
Co-customer information (if applicable), such as name, SSN, email address, and phone number

Find my Avista account

Please enter the information below so we can locate your account.

Enter your account number.

Service transfer details

Account number:

The automated ability to transfer service over the web is not available for this account. Please call (800) 227-9187 and a Customer Service Representative will be happy to assist you.

Service transfer details

Choose your address

Which address are you moving from?

Service transfer details

Move from

Address you're moving from:

When should we stop service at this address?
The date you enter should be the last day you are responsible for the Avista service. Service may be disconnected as early as 8:00 am on that date.
Move to
What is your new service address?
When should we start service at this address?

Customer information

Please confirm that your information is correct, editing your contact information as necessary.

Confirm or update the following information

Full name:

{{accountInfo.Customers[currentCustIdx].FullName}}
Last 4 digits of Social Security Number:

{{accountInfo.Customers[currentCustIdx].Ssn}}

-- None --

Date Of Birth (mm/dd/yyyy):

Email address: *Required

Email address: - Successfully updated!

An error has occurred. We’re sorry for the inconvenience. Please try again or contact Customer Service at (800) 227-9187.

{{accountInfo.Customers[currentCustIdx].NotificationEmail}} -- None --

Email address:

An error has occurred. We’re sorry for the inconvenience. Please try again or contact Customer Service at (800) 227-9187.

Warning, this will change the destination of your paperless bill.

Phone number: *Required

{{accountInfo.Customers[currentCustIdx].PrimaryPhoneNumber | tel}} -- None --

Phone number:

Alternate phone number:

{{accountInfo.Customers[currentCustIdx].AlternatePhoneNumber | tel}} -- None --

Alternate phone number:

Mailing address:

Use existing mailing address
{{accountInfo.MailingAddress.AddressLine1}}
{{accountInfo.MailingAddress.AddressLine2}}
{{accountInfo.MailingAddress.AddressLine3}}
{{accountInfo.MailingAddress.CityName}}, {{accountInfo.MailingAddress.State}} {{accountInfo.MailingAddress.ZipCode}}
Use new service address
{{address.address}}
{{address.address2}}
{{address.city}}, {{address.state}} {{address.zip}}
Enter new mailing address

Mailing address: - Successfully updated!
An error has occurred. We’re sorry for the inconvenience. Please try again or contact Customer Service at (800) 227-9187.

You're almost done!

Please review the information below to ensure accuracy, using the Edit links to make any necessary changes. If it all looks good, click the Submit button below!

Confirm or update the following information

Service transfer details
Moving from:

{{selectedPremise.FullAddressLine}}
{{selectedPremise.CityStateZip}}
Stop service at current address on:

{{stopServiceDate}}
Moving to:

{{address.address}} {{address.address2}}
{{address.city}}, {{address.state}} {{address.zip}}
Start service at new address on:

{{startServiceDate}}
Edit this information

Customer information
Full name:

{{accountInfo.Customers[currentCustIdx].FullName}}
Last 4 digits of Social Security Number:

{{accountInfo.Customers[currentCustIdx].Ssn}}
Date Of Birth (mm/dd/yyyy):

{{accountInfo.Customers[currentCustIdx].DateOfBirth}}
Email address:

{{accountInfo.Customers[currentCustIdx].NotificationEmail}}
Phone number:

{{accountInfo.Customers[currentCustIdx].PrimaryPhoneNumber | tel}}
Alternate phone number:

{{accountInfo.Customers[currentCustIdx].AlternatePhoneNumber | tel}}
Mailing address:

{{accountInfo.MailingAddress.AddressLine1}}
{{accountInfo.MailingAddress.AddressLine2}}
{{accountInfo.MailingAddress.AddressLine3}}
{{accountInfo.MailingAddress.CityName}}, {{accountInfo.MailingAddress.State}} {{accountInfo.MailingAddress.ZipCode}}

{{address.address}}
{{address.address2}}
{{address.city}}, {{address.state}} {{address.zip}}

{{info.address.addressSpecial}}
{{info.address.address}} {{info.address.address2}}
{{info.address.city}}, {{info.address.state}} {{info.address.zip}}
Edit this information

Success!

Your request to transfer your Avista service to a new address has been submitted. Your confirmation number for this request is {{confirmationNumber}}. If we have any questions for you, a customer service representative may follow up with you. If not, thank you for your business, and good luck with your move!

Enrollments
Your Auto Pay enrollment

Your enrollment in Auto Pay will carry over to your new service address, but the date of your automatic payment will change.
Your Comfort Level Billing enrollment

Your enrollment in Comfort Level Billing will carry over to your new service address. Your billing date will change, and the amount will change based on the historical high/low/average billing amounts at your new service address.
Your Paperless Billing enrollment

Your enrollment in Paperless Billing will carry over to your new service address.
Your Project Share contribution

Your enrollment in Project Share will carry over to your new service address.
Buck A Block

Your enrollment in Buck A Block will carry over to your new service address.

Go to your account

Too many failed attempts

We're sorry, your account has been locked. For your security, please contact us at (800) 227-9187.

Email Change

The email address you enter will be used for delivery of your Paperless Bill notification. At Avista, we protect the privacy of our customers and safeguard any customer information we collect in the course of providing electric and natural gas energy services.

Has paperless billing warning message

Managers