Contact Us

Smell or hear a gas leak or need to report a downed power line? Call (800) 227-9187.
24 hour phone calls

Have a question or need information about your account? There are many ways to get in touch with us and we'd love to hear from you.

Give us a call

Residential customers: (800) 227-9187 Our phone lines are open:
7:00 am - 7:00 pm Monday - Friday
9:00 am - 5:00 pm on Saturdays
Business customers: (800) 936-6629
Hearing impaired: dial 711
Translation services: (800) 227-9187
Media inquiries: (509) 495-4174

Mailing address

Bill payments may be mailed to (or placed in the drop box) at:
1411 E. Mission Ave.
Spokane, WA 99252-0001
Send all other correspondence to:
Avista Utilities
Customer Service, MSC-34
P.O. Box 3727
Spokane, WA 99220-3727

Email us

We'll get back to you within 2 business days (excluding holidays).

Thank you for contacting us!

Your email request has been submitted. You can expect a response from us within two business days, excluding holidays.
Find a Pay Station

Find a Pay Station

Convenient pay stations and drop boxes are located in stores and business throughout your community.


Find a pay station
Call 811 before You Dig

Call 811 Before You Dig

State law requires that you call at least 2 working days before you plan on digging, whether you're rototilling or doing serious excavation.  It's for your safety!

Learn more

Filing a Claim

Filing a Claim

If you have a loss for which Avista is responsible, we want to promptly and fairly compensate you for your loss.


File a claim