Start Service

We're sorry, something went wrong. Please try again or call us at (800) 227-9187 .

Start service

Whether you're starting service with us for the first time or are already an Avista customer, we're glad you're here.

For existing Avista customers (or those who have been Avista customers in the past), please take a moment to log in before continuing...it makes everything a little easier. And finally, if you're moving from one place to another within Avista's service area, please use Transfer Service instead of Start Service.

We’re sorry, we aren’t able to locate your address but please continue the process and we will contact you within two business days. Otherwise, feel free to call us at (800) 227-9187 and a Customer Service Representative will help you start service.

Applicant must be financially responsible for service.

Service address

Your information

Additional options

Review & submit

Online start service is not available

We’re sorry, but we are unable to start your service online. To start service, please feel free to call us at (800) 227-9187 and press 0 (zero) to speak to a representative.

Where do you want to start service?

Choose address and start date for new service.

Start date: Start date is required

Setup your account details

Please enter contact information for the person responsible for the account.

Complete your start service request

Account type
Account type cannot be changed due to the zoning of the service address
Residential
Business

Legal first name

Legal last name
Email address
Phone number

Alternate phone number (optional)
Last 4 of Social Security

Date of Birth
Date Of Birth is Required Please enter a valid date of birth You should be at least 18 years to start the service

Business name

Email address
Phone number

Alternate phone number (optional)
1. Tax payer ID
2. EIN / Federal Tax ID Format: xx-xxxxxxx
  
  EIN is not valid
3. UBI Format: xxx-xxx-xxx
  
  UBI is not valid
Business contact name

Business contact phone number

Mailing address

Use new service address
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Use new mailing address

Where do you want to start service?

If you don’t see your service address here, you can click previous and provide more information or you can click I don’t see my address.

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Additional options

Paperless Billing

Simplify and streamline with online billing. With Paperless Billing, we'll automatically let you know when your statement is ready to view.

With Paperless Billing, we'll automatically let you know when your statement is ready to view.

Enroll in paperless billing

Review & submit

Please review all of your entered information to make sure it is correct. If you need to change anything, use the previous link below. If it looks good, complete your start service request by clicking submit.

Service address
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Start service date

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Account details
Account type

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1. First and last name
  
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2. Email address
  
  {{model.EmailAddress}}
3. Phone number
  
  {{model.PrimaryPhone}}
4. Alternate phone number
  
  {{model.AlternatePhone}}
5. Last 4 of Social Security
  
  {{model.Ssn}}
6. Date of Birth
  
  {{model.DateOfBirth}}
7. Mailing address
  
  {{model.MailingAddress}}, {{model.MailingAddress2}}
  {{model.MailingCity}}, {{model.MailingState}} {{model.MailingZip}}
8. 1. Co-customer
  2. First and last name
    
    {{model.CoFirsName + " " + model.CoLastName}}
  3. Email address
    
    {{model.CoEmail}}
  4. Phone number
    
    {{model.CoPrimaryPhone}}
  5. Alternate phone number
    
    {{model.CoAlternatePhone}}
  6. Last 4 of Social Security
    
    {{model.CoSocSecNum}}
  7. Date of Birth
    
    {{model.CoCustDateOfBirth}}
1. Business name
  
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2. Email address
  
  {{model.EmailAddress}}
3. Phone number
  
  {{model.PrimaryPhone}}
4. Alternate phone number
  
  {{model.AlternatePhone}}
5. Tax payer ID
  
  {{model.TaxPayerType}} {{model.TaxPayerType === 'EIN' ? model.BusinessEIN : model.BusinessUBI}}
6. Business contact name
  
  {{model.BusinessContactName}}
7. Business contact phone number
  
  {{model.BusinessContactPhoneNumber}}
8. Mailing address
  
  {{model.MailingAddress}}
  {{model.MailingCity}}, {{model.MailingState}} {{model.MailingZip}}
Additional options
Enroll in paperless billing

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Deposit
Deposit may be required after customer service reviews your new account.
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Thank you!

Your request to start service at

{{address.address}} {{address.address2}}, {{address.city}}, {{address.state}} {{address.zip}}

has been successfully submitted. Please allow up to 2 business days to process your request. If we have questions, we will contact you shortly. If you have any questions in the meantime, feel free to call us at (800) 227-9187. We look forward to serving you!

Just one more step to register your account

High / Low / Average

View the amount of the highest, lowest, and average bill amounts for the last 12 months at this address.

Averages are based on the last 12 months. Billing periods may vary, resulting in missing or duplicate bills in a single month. Recent bill corrections may not be reflected. The values presented here are approximations and may not be reflective of your usage and/or rate schedule.

Add up to three addresses to compare.

Existing New

{{premise.premiseInfo}} Remove

Free residential service to help you save time with your move.

Avista’s partner, Porch, saves you time by setting up your new accounts at other service providers, and it’s free.

Woman reading the Porch website on a laptop with moving boxes scattered around her living room

We know how to make your move easier! Sign up for Porch today for your own personal Moving Concierge and free moving checklist .

Get free moving help

Internet – up to 2 hours saved, compare costs and speeds of Internet Providers available at your new address

Mail Forwarding – up to 2 hours saved, by using our portal customers no longer have to drive to USPS and wait in line

Security – up to 30 minutes saved with little to no hold times, we have a dedicated line with ADT and ALDER

Others – the mover dashboard allows you to access rates from all major providers instantly, including, television, phone, and rental insurance

Enter your email and set a password.

Just one more step to register your Avista account

When you register your account you can make payments faster, get important information about your account and sign up for outage alerts. Stay in the know, sign up today.

Select customer:

Please select your name from the following list.

Please select your name from the following list.
1. {{customer.Name}}
  
  (This customer is already registered.) Sign in

Email address:
Confirm email address:

By clicking on Register Account, you agree to Avista’s

Policies and Guidelines.

You're almost done!

Please check your email for the verification link to complete your registration process. If you don't receive the email shortly, check your junk or spam folder. If it’s not there, please contact us at (800) 227-9187.