Washington assistance and resources
We understand that hardships can happen to anyone.
Avista offers various options for billing and payments, along with helpful tips and tools to manage your energy usage. We work together with local community action agencies to provide financial assistance and home improvement services to eligible customers.
Billing options
Available through Avista. Some restrictions may apply.
Comfort Level Billing
Even out your bills throughout the year by dividing your yearly usage into 12 equal monthly payments. Estimate your Comfort Level Billing plan amount online.
Preferred Due Date
Align your bill’s due date with your payday. Give us a call to discuss options.
Payment Arrangements
Set up a payment plan that works for you by signing in online. Business customers in need can contact our business team at (800) 936-6629 to discuss available options.
Payment assistance
Avista partners with community action agencies to offer assistance options. Some restrictions may apply.
Need Immediate Help?
For immediate assistance, Hardship Grants may be available through local community action agencies.
Need Help Catching Up?
Income-qualified customers can take advantage of Past Due Balance Programs offered by local community action agencies and Avista.
Need Ongoing Help?
Income-qualified customers can receive a monthly bill discount through Avista and local community action agencies. These agencies may also connect you with additional services and grants tailored to your needs.
My Energy Discount – Washington
A personalized discount to lower your energy bill.
With a personalized, ongoing monthly bill discount, you can keep more money in your pocket. Discount amounts are based on your annual household income and size. You can still receive other energy assistance and useful programs and services through your local community action agency.
Applying is quick and easy with no paperwork required.
Additional help may be available through your local community action agency.
These agencies may also be able to help you with home weatherization, heating system improvements, rental and financial assistance, food and transportation coupons, tax preparation, and more.
Enter your zip code and click the Search button to see your nearest agency.
We did not locate any agencies within the zip code you provided. Please call 211 for additional resources in your area.
Project Share is a community-wide, donation-based program that helps people during emergencies or tough times. It provides grants to assist with energy costs, regardless of whether you’re an Avista customer or not. These grants can be used to heat your home using different fuels like natural gas, electricity, propane, wood, or coal.
When you donate to Project Share, 100% of your contribution goes directly to local community action agencies, who then distribute it to those who qualify for assistance.
You can learn more about the program and make a donation by giving a one-time gift at Give to Project Share. If preferred, you can also choose to donate monthly by adding an ongoing Project Share Pledge to your Avista bill. If you’d like to donate by check, simply mail it to Project Share, PO Box 3727 MSC-57, Spokane, WA 99220.
- Energy saving programs and services: Avista offers resources to help you save money and reduce your energy usage. Find cash rebates for energy-efficiency upgrades, take a home profile survey to understand how your home uses energy, watch do-it-yourself videos for low-cost and no-cost energy saving projects, and more.
- Call or visit 2-1-1: A free and confidential information and local referral network for assistance with food, housing, employment, healthcare, counseling, and other needs.
- Community Action Agencies may also be able to help you with home weatherization, heating system improvements, rental and financial assistance, food and transportation coupons, tax preparation, and more. To see if you may qualify for the federal energy assistance program for help with your energy bill, use the LIHEAP Eligibility Tool developed by the Department of Health and Human Services for Low-Income Home Energy Assistance Program (LIHEAP) grants.
Contact Us
- Phone: (800) 227-9187
- Email: askavista@myavista.com
- Direct message: Facebook.com/AvistaUtilities
