Oregon assistance and resources
Get an ongoing monthly bill discount.
My Energy Discount – Oregon
More Oregon customers than ever before now qualify for our monthly bill discount program. Discount amounts are based on household size and annual income and last for two years. With higher income limits than other programs, more people are eligible. Plus, participants can still receive other energy assistance and services from local community action agencies.
Applying is quick and easy with no paperwork required.
Find billing and payment options.
Billing options
Comfort Level Billing
Even out your bills throughout the year by dividing your yearly usage into 12 equal monthly payments. Estimate your Comfort Level Billing plan amount online.
Preferred Due Date
Align your bill’s due date with your payday. Give us a call at (800) 227-9187 to discuss options.
Payment Arrangements
Set up a payment plan that works for you by signing in online. Business customers in need can contact our business team at (800) 936-6629 to discuss available options.
Some restrictions may apply.
Payment assistance
Need Immediate Help?
Hardship Grants may be available through local community action agencies. Find and contact yours to learn more.
Need Help Catching Up?
Income-qualified customers can take advantage of Past Due Balance Programs. Give us a call at (800) 227-9187 to discuss options.
Need Ongoing Help?
Income-qualified customers can get a lower bill every months for two years with our My Energy Discount – Oregon program. Discounts are based on household size and income. See if you're eligible and apply here.
Some restrictions may apply.
Additional help may be available through your local community action agency.
These agencies may also be able to help you with home weatherization, heating system improvements, rental and financial assistance, food and transportation coupons, tax preparation, and more. Enter your zip code below to find an agency near you.
Enter your zip code and click the Search button to see your nearest agency.
We did not locate any agencies within the zip code you provided. Please call 211 for additional resources in your area.
Other resources
- Energy saving programs and services: Find ways save money and reduce your energy usage. Get cash rebates for energy-efficiency upgrades, learn how your home uses energy, watch do-it-yourself videos for low-cost and no-cost energy saving projects, and more.
- Contact 2-1-1: A free and confidential information and local referral network for assistance with food, housing, employment, healthcare, counseling, and other needs.
- LIHEAP Eligibility Tool: See if you qualify for the federal low-income home energy assistance program.
Project Share is a donation-based program that helps people during emergencies or tough times. It provides grants to assist with energy costs.
When you donate to Project Share, 100% of your contribution goes directly to local community action agencies, who then distribute it to those who qualify for assistance.
You can learn more about the program and make a donation by giving a one-time gift at Give to Project Share. If preferred, you can also choose to donate monthly by adding an ongoing Project Share Pledge to your Avista bill. If you’d like to donate by check, simply mail it to Project Share, PO Box 3727, MSC-57, Spokane, WA 99220.
Your safety is important to us. During severe weather or emergency conditions, we take extra steps to ensure customers stay connected. We will not disconnect your natural gas service for non emergency maintenance or nonpayment during:
- Temperatures at or below 32°F
- Winter storm warnings
- Air quality advisory or AQI 100 or higher
- Level 2 or Level 3 wildfire evacuation orders
Protection also applies:
- For 24 hours before temperature related or storm related events
- For 48 hours after all events listed above
If you have an active medical certificate or are an income qualified customer, you do not have to pay some of the fees that other customers do.
You can receive the following protections if at least one of the following is true:
- You received energy bill assistance in the last 12 months.
- You are actively enrolled in an income qualified utility energy assistance program.
- You have declared that your household income is below 60% of Oregon’s median income.
- You have an active medical certificate, or you self-certify that you or someone in your household has a medical condition.
If you qualify, you will not need to pay:
- Late fees
- Deposits
- Reconnection fees during regular business hours
- More than $200 at the time of reconnection (payment arrangements can be set on the remaining balance)
- Any upfront payment for reconnections requested within 7 days of a severe weather event
If you believe you qualify or need help reconnecting your service, please call us at (800) 227 9187.
