Need help with your energy bills?

Everything around us is becoming more expensive, challenging household budgets. If your paycheck isn’t stretching as far as it used to, making it hard to manage your energy costs, we understand. Maybe you’re unable to work or you’re simply having a hard time getting ahead – whatever the reason, we’re here to assist.

Avista offers options that can relieve the stress of high winter energy use. If you’re looking ways to get caught up on or pay your bill, control or lower your monthly energy costs, here are some possible solutions:

• Comfort Level Billing – Divides your yearly energy usage into 12 equal payments, so you pay the same amount each month*
• Preferred Due Date – Aligns your bill’s due date with your payday, giving you more control over when you need to make your payment*
• Payment Arrangements – Short-term and long-term payment plans to help you catch up on past due charges*
• Hardship Grants – Immediate financial help for your bill is made possible by Avista, but offered through local community action agencies
• Energy Assistance Grants – Seasonal or annual financial help for your bill**
• Energy-Saving Home Upgrades – Projects such as added insulation or a new furnace and water heater, are made possible by Avista, but offered through local community action agencies**
• Rental, Food, Transportation and more – Local community action agencies offer programs to help with non-energy needs**

*Eligibility varies by account.

**Income and other restrictions may apply.

For Avista customers in Oregon and Washington, thanks to direction and support from their state’s utility commissions, monthly bill discounts may be available. Our My Energy Discount program can lower one’s energy costs for two years. Eligibility guidelines are more inclusive than traditional energy assistance programs, making it easier to get help. Funding is available to all who qualify, and no paperwork or appointments are needed to apply.