As the impact of the Coronavirus continues to unfold, we’re here with you, and our hearts go out to all those affected. We understand that there may be instances where customers find themselves facing financial difficulties. We are here to help and encourage customers who may be impacted to call us at (800) 227-9187 to discuss how we might be of assistance. We’re focused on continuing to meet the needs of our customers.
Your community is our community. Just like you, we live here, work here, and build memories here. But we also recognize our unique position gives us the chance to contribute in an impactful way. While we can’t predict when life will return to normal, we would like to let you know about some of our programs as well as those of some local agencies that may be able to provide assistance to you and your family to help you get through this time.
Did you know you can call 211 to get information for local service resources specific to your need? This resource provides free and confidential information and referrals to get help with your food, housing, employment, health care, counseling, and more. To learn about your local service programs call 2-1-1.
Additionally, Avista partners with local community action agencies to deliver energy assistance to our customers.
Emergency Payment Arrangements available online
Our new online Emergency Payment Arrangements tool allows you to choose the plan that works best for you and can include applying an existing deposit, if applicable.
You can also call us at (800) 227-9187 if you’d like to discuss your options with a Customer Service Representative.