Skip to main content
Avista Logo
Avista Star Burst
Search our site
  • Sign in
    {{language}}
    • English
    • {{spanishLanguage}}
    • Russian
    Search our site
  • {{alertsCount}}
    {{data.CustomerName}}
    • Your Profile
    • Update contact info
    • Update sign in info
    • Notification center
      {{alertsCount}}
    • Sign Out
    {{language}}
    • English
    • {{spanishLanguage}}
    • Russian
    • Your Account
      •  
        Account Management
        Account Summary
        Your Enrollments
        Your Profile
        Alert Preferences
        Manage Rental Properties
        Text and Mobile App
        Customer News
        Connections Blog
         
        Your Bill
        Pay Your Bill
        View your usage
        Billing History
        Compare Your Bills
        Ways To Pay
        Manage Payments
        Comfort Level Billing
        Understand Your Bill
         
        Help with Billing and Payments
        Assistance Programs
        Payment Arrangements
        New Customers
        Residential / Business
        Moving?
        Start / Stop / Transfer Service
        High / Low / Average

        Don’t miss important information from Avista.

        Make sure your contact information is up to date.

        Update contact information

    • Save Energy
      •  
        Residential
        Energy Saving Tips
        Rebates
        Energy Saving Tools
        Project Financing
        Energy Manager
         
        Business
        Energy Saving Tips
        Rebates
        Programs and Services
        Small Business Project Financing
        Find your Account Executive
         
        Energy Options
        Electric Transportation
        Time-of-Use Pilot Program
        Peak Time Rebate Pilot Program
        Solar
        My Clean Energy
        Renewable Natural Gas
        Community Renewable Options
        Compressed Natural Gas

        Get money back for energy-saving upgrades.

        Find your rebate

    • Safety
      •  
        Call 811 Before You Dig
        Residential Safety
        Safety Videos
         
        Vegetation Management
        How We Protect Against Wildfires
        Safety Around Dams
         
        Beware of Scams
        Avista Kids
        Professional Safety

        We just want you to be safe.

        Find useful information about how to identify safety hazards around electricity and natural gas.

        Watch safety videos

    • Outages
      •  
        Outage Report / Status
        Report An Outage
        Check Status
        Outage Map
         
        Safety and Preparation
        Outage Center
        Medical Equipment
        Natural Gas Backup Generator
         
        Text and Mobile App
        Alert Preferences

        Keep track of outages

        Outage information, including an outage map and an alert center, at your fingertips.

        Stay connected

    • About Us
      •  
        Avista At A Glance
        Our Company
        ESG/Corporate Responsibility
        Working at Avista
        Our Community
        Integrated Resource Planning
        FERC Standards of Conduct and Price Reporting
        Our Energy Mix
        Connections Blog
         
        Electric and Gas Service
        Rates and Tariffs
        Construction Services
        Become a Supplier or Contractor
        Smart Meters
        Joint Use
        Large Load Service Request
         
         
        Environmental Stewardship
        Celebrate Our Rivers
        Recreation
        Water Flow Information
    • Contact Us
      •  
        Give us a call

        Residential customers:
        (800) 227-9187


        Business customers:
        (800) 936-6629


        Hearing impaired:
        dial 711


        Our phone lines are open:
        7:00 am - 7:00 pm Monday - Friday
        9:00 am - 5:00 pm on Saturdays


        24-hour media line:
        (509) 495-4174

         
        Email us

        We'll get back to you within 2 business days (excluding holidays).

        Send us an email


        Construction services

        Need gas or electric service to your property?

        Request a construction job


        Social Media
         
        Mailing address
        Bill payments may be mailed to (or placed in the drop box) at:
        1411 E. Mission Ave.
        Spokane, WA ‍99252-0001
        Downed power line? Damaged utility pole?

        Smell or hear a gas leak or need to report a downed power line?

        Call (800) 227-9187.

    ╳
    Account has a stopped service as of {{ data.AgreementStoppedDate }} View details
    Address: {{data.ServiceAddress[0].Value}} (other addresses)
    Account has a stopped service as of {{ data.AgreementStoppedDate }} View details
    Address: {{data.ServiceAddress[0].Value}} (other addresses)
    Too many failed attempts
    We're sorry, your account has been locked. For your security, please contact us at (800) 227-9187.
    Close

    Return to managed accounts

    Managed By: {{data.ManagerName}} and {{data.Managers.length - 1}} more

    Managers

    • {{manager.ManagerName}}
    Remove account manager
    Click Confirm below to remove the ability for this party to manage your account.
    {{clientManagerError}}

    My Energy Discount - Washington

    Thank you for your interest in My Energy Discount, a personalized energy bill discount program for our Washington customers.

    If you have an online account, please sign in before continuing. If you don't, it's okay – we'll just ask for a little more info from you upfront!

    My Energy Discount - Washington

    Please enter the information below so we can locate your account.

    Find your account
    1. Account Number

      OR

    2. My Energy Discount is available only for addresses located in Washington
    3. No account could be found that matches the information you entered. Check your entries and try again.
    4. We're sorry, something went wrong. Please try again or call us at (800) 227-9187.
    5. There are no service agreements for this account
    My Energy Discount - Washington

    Select the Avista Premise this personalized discount is for:

    {{a.FullAddressLine}}
    {{a.City}}, {{a.State}} {{a.ZipCode}}
    *My Energy Discount is available only for addresses located in Washington

    *Commercial premises are not eligible for My Energy Discount
    My Energy Discount - Washington
    We're sorry, something went wrong. Please try again or call us at (800) 227-9187.

    A monthly bill discount for income-eligible customers.

    Keep more money in your pocket with lower energy bills every month.

    Discount amounts are based on household size and annual income, and are good for two years. With higher income limits than other programs, more people qualify.

    See if you qualify

    Income Guidelines

    Find your county on the left side of the chart. Then find the number of people living with you along the top row. Where the two rows meet, you’ll find the most money your whole household can earn each month or year (before taxes) and still qualify.

    For example, if you live in Spokane County and have 4 people in your household with a combined income of $6,525 per month or less (before taxes), you qualify.

    County Income Reporting 1 Person 2 Person 3 Person 4 Person 5 Person 6 Person 7 Person 8 Person
    Adams Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,4787
    $105,440
    Asotin Monthly
    Yearly
    $3,938
    $47,250
    $4,500
    $54,000
    $5,063
    $60,750
    $5,621
    $67,450
    $6,097
    $73,160
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Ferry Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Franklin Monthly
    Yearly
    $4,663
    $55,950
    $5,329
    $63,950
    $5,996
    $71,950
    $6,658
    $79,900
    $7,192
    $86,300
    $7,725
    $92,700
    $8,258
    $99,100
    $8,792
    $105,500
    Grant Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Klickitat Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Lincoln Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Pend Oreille Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Skamania Monthly
    Yearly
    $5,508
    $66,100
    $6,296
    $75,550
    $7,083
    $85,000
    $7,867
    $94,400
    $8,500
    $102,000
    $9,129
    $109,550
    $9,758
    $117,100
    $10,388
    $124,650
    Spokane Monthly
    Yearly
    $4,567
    $54,800
    $5,221
    $62,650
    $5,875
    $70,500
    $6,525
    $78,300
    $7,046
    $84,550
    $7,571
    $90,920
    $8,092
    $97,100
    $8,787
    $105,440
    Stevens Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Whitman Monthly
    Yearly
    $4,338
    $52,050
    $4,954
    $59,450
    $5,575
    $66,900
    $6,192
    $74,300
    $6,688
    $80,250
    $7,183
    $86,200
    $7,890
    $94,680
    $8,787
    $105,440

    Income Criteria: 0% to the greater of 200% Federal Poverty Level (FPL) or 80% Area Median Income (AMI) as of 10/01/2024


    If you need help calculating your household income or have questions, please call us at (800) 227-9187.

    What income sources are used (and not used) to qualify for the program?

    My Energy Discount – Washington looks at the same income sources used to qualify for other forms of energy assistance.

    Income used to qualify includes (but is not limited to):

    • wages
    • salaries
    • spousal and child support
    • public assistance payments
    • social security and pensions
    • military subsidies
    • veteran’s benefits
    • housing subsidies paid directly to you
    • rental income
    • income from self-employment
    • all employment-related non-cash income
    • survivor's benefits
    • earned interest

    Income not used to qualify includes:

    • energy assistance
    • income for people in high school or under 18
    • income tax refunds and credits
    • one-time cash gifts
    • reverse mortgages
    • housing subsidies paid directly to the landlord
    • utility allowances
    • WIC benefits

    Applying is quick and easy.

    • No paperwork**
    • No appointments
    • Discount lasts for two years

    My Energy Discount - Washington
    We're sorry, something went wrong. Please try again or call us at (800) 227-9187.

    A monthly bill discount for income-eligible customers.

    Keep more money in your pocket with lower energy bills every month.

    Discount amounts are based on household size and annual income, and are good for two years. With higher income limits than other programs, more people qualify.

    See if you qualify

    Income Guidelines

    Find your county on the left side of the chart. Then find the number of people living with you along the top row. Where the two rows meet, you’ll find the most money your whole household can earn each month or year (before taxes) and still qualify.

    For example, if you live in Spokane County and have 4 people in your household with a combined income of $6,525 per month or less (before taxes), you qualify.

    County Income Reporting 1 Person 2 Person 3 Person 4 Person 5 Person 6 Person 7 Person 8 Person
    Adams Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,4787
    $105,440
    Asotin Monthly
    Yearly
    $3,938
    $47,250
    $4,500
    $54,000
    $5,063
    $60,750
    $5,621
    $67,450
    $6,097
    $73,160
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Ferry Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Franklin Monthly
    Yearly
    $4,663
    $55,950
    $5,329
    $63,950
    $5,996
    $71,950
    $6,658
    $79,900
    $7,192
    $86,300
    $7,725
    $92,700
    $8,258
    $99,100
    $8,792
    $105,500
    Grant Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Klickitat Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Lincoln Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Pend Oreille Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Skamania Monthly
    Yearly
    $5,508
    $66,100
    $6,296
    $75,550
    $7,083
    $85,000
    $7,867
    $94,400
    $8,500
    $102,000
    $9,129
    $109,550
    $9,758
    $117,100
    $10,388
    $124,650
    Spokane Monthly
    Yearly
    $4,567
    $54,800
    $5,221
    $62,650
    $5,875
    $70,500
    $6,525
    $78,300
    $7,046
    $84,550
    $7,571
    $90,920
    $8,092
    $97,100
    $8,787
    $105,440
    Stevens Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Whitman Monthly
    Yearly
    $4,338
    $52,050
    $4,954
    $59,450
    $5,575
    $66,900
    $6,192
    $74,300
    $6,688
    $80,250
    $7,183
    $86,200
    $7,890
    $94,680
    $8,787
    $105,440

    Income Criteria: 0% to the greater of 200% Federal Poverty Level (FPL) or 80% Area Median Income (AMI) as of 10/01/2024


    If you need help calculating your household income or have questions, please call us at (800) 227-9187.

    What income sources are used (and not used) to qualify for the program?

    My Energy Discount – Washington looks at the same income sources used to qualify for other forms of energy assistance.

    Income used to qualify includes (but is not limited to):

    • wages
    • salaries
    • spousal and child support
    • public assistance payments
    • social security and pensions
    • military subsidies
    • veteran’s benefits
    • housing subsidies paid directly to you
    • rental income
    • income from self-employment
    • all employment-related non-cash income
    • survivor's benefits
    • earned interest

    Income not used to qualify includes:

    • energy assistance
    • income for people in high school or under 18
    • income tax refunds and credits
    • one-time cash gifts
    • reverse mortgages
    • housing subsidies paid directly to the landlord
    • utility allowances
    • WIC benefits

    Applying is quick and easy.

    • No paperwork**
    • No appointments
    • Discount lasts for two years

    Would you like to sign-in to your account or continue as a guest?

    Other ways to apply
    • Mail: Download the My Energy Discount – Washington application
      Application – English
      Application – Marshallese
      Application – Spanish
      Application – Russian
      Application – Ukrainian
      Once complete, send to:
      Avista
      Lobby Rep, MSC-34
      PO Box 3727
      Spokane, WA 99220-3727
    • Phone: Call us at (800) 227-9187 to apply over the phone.
    • In-person: Talk to your local community action agency about how to apply in person.

    Frequently asked questions

    What does Avista do with my income and household information?

    Customer information is protected. It is only used to make sure customers qualify for the program. See Avista’s privacy policy.

    Does getting My Energy Discount – Washington mean I can no longer get energy assistance?

    No. The programs are separate, so you can get both. You can still apply for and receive energy assistance through your local community action agency.

    If you get energy assistance, your discount will apply to the balance left on your account, after your energy assistance payment.

    What happens after I sign up?

    After you submit your application, we’ll review your information to make sure you qualify for the program. If everything looks good, we’ll send you a letter within 30 days to let you know you’re approved. The letter will also tell you what your discount amount will be, and that you’ll start seeing it on your next bill, in the ‘usage details' section.

    If your application is not approved, we will send you a letter to let you know. If you haven't heard anything after 30 days, please call us at (800) 227-9187.

    At times, to make sure that only customers who qualify for the program are enrolled, a small number of participants will be randomly selected and asked to provide proof of household income.

    If I qualify, what else should I know about the program?

    Once enrolled, your monthly discount will last for two years. After two years, you’ll need to re-enroll. (Avista will send you a reminder, so you don't forget.)

    The discount only applies to new charges billed after enrollment (it does not apply to charges billed beforehand). For help with past due charges, contact us at (800) 227-9187 or your local community action agency.

    If I'm on Comfort Level Billing, how will this affect my plan?

    The bill discount will be reflected in your monthly plan amount, and on the actual billed amount.

    If you get energy assistance, expect your plan amount to be temporarily adjusted, to prevent the potential of a long-term plan increase. If there is a credit on your bill from an energy assistance grant, you will not see your discount on your bill that month.

    How does the discount apply to my monthly bill? (What's included and not included?)

    The bill discount only applies to the following charges:

    • monthly usage costs (electric and/or natural gas)
    • basic charge
    • area lighting
    • pump
    • franchise fees (taxes)

    It does not apply to the following:

    • My Clean Energy charges
    • Project Share donations
    • Energy Smart Loan charges (on-bill financing)
    • claims charges
    • additional fees (late fees, insufficient funds fees, etc.)
    • write-off balances
    • prior obligation balances
    • outbuildings
    What if I'm unable to pay my bill and my power gets disconnected?

    A disconnection does not impact your participation in this program. You’ll still be enrolled. You may be eligible for assistance with your past due balance, as well. Give us call at (800) 227-9187 or contact your local community action agency to talk through options.

    What if my household size or income changes?

    If there are any changes to your household size or income, please call your local community action agency so your discount can be adjusted.

    My Energy Discount - Washington
    We're sorry, something went wrong. Please try again or call us at (800) 227-9187.

    A monthly bill discount for income-eligible customers.

    Keep more money in your pocket with lower energy bills every month.

    Discount amounts are based on household size and annual income, and are good for two years. With higher income limits than other programs, more people qualify.

    See if you qualify

    Income Guidelines

    Find your county on the left side of the chart. Then find the number of people living with you along the top row. Where the two rows meet, you’ll find the most money your whole household can earn each month or year (before taxes) and still qualify.

    For example, if you live in Spokane County and have 4 people in your household with a combined income of $6,525 per month or less (before taxes), you qualify.

    County Income Reporting 1 Person 2 Person 3 Person 4 Person 5 Person 6 Person 7 Person 8 Person
    Adams Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,4787
    $105,440
    Asotin Monthly
    Yearly
    $3,938
    $47,250
    $4,500
    $54,000
    $5,063
    $60,750
    $5,621
    $67,450
    $6,097
    $73,160
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Ferry Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Franklin Monthly
    Yearly
    $4,663
    $55,950
    $5,329
    $63,950
    $5,996
    $71,950
    $6,658
    $79,900
    $7,192
    $86,300
    $7,725
    $92,700
    $8,258
    $99,100
    $8,792
    $105,500
    Grant Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Klickitat Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Lincoln Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Pend Oreille Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Skamania Monthly
    Yearly
    $5,508
    $66,100
    $6,296
    $75,550
    $7,083
    $85,000
    $7,867
    $94,400
    $8,500
    $102,000
    $9,129
    $109,550
    $9,758
    $117,100
    $10,388
    $124,650
    Spokane Monthly
    Yearly
    $4,567
    $54,800
    $5,221
    $62,650
    $5,875
    $70,500
    $6,525
    $78,300
    $7,046
    $84,550
    $7,571
    $90,920
    $8,092
    $97,100
    $8,787
    $105,440
    Stevens Monthly
    Yearly
    $4,200
    $50,400
    $4,800
    $57,600
    $5,400
    $64,800
    $6,000
    $72,000
    $6,483
    $77,800
    $6,993
    $83,920
    $7,890
    $94,680
    $8,787
    $105,440
    Whitman Monthly
    Yearly
    $4,338
    $52,050
    $4,954
    $59,450
    $5,575
    $66,900
    $6,192
    $74,300
    $6,688
    $80,250
    $7,183
    $86,200
    $7,890
    $94,680
    $8,787
    $105,440

    Income Criteria: 0% to the greater of 200% Federal Poverty Level (FPL) or 80% Area Median Income (AMI) as of 10/01/2024


    If you need help calculating your household income or have questions, please call us at (800) 227-9187.

    What income sources are used (and not used) to qualify for the program?

    My Energy Discount – Washington looks at the same income sources used to qualify for other forms of energy assistance.

    Income used to qualify includes (but is not limited to):

    • wages
    • salaries
    • spousal and child support
    • public assistance payments
    • social security and pensions
    • military subsidies
    • veteran’s benefits
    • housing subsidies paid directly to you
    • rental income
    • income from self-employment
    • all employment-related non-cash income
    • survivor's benefits
    • earned interest

    Income not used to qualify includes:

    • energy assistance
    • income for people in high school or under 18
    • income tax refunds and credits
    • one-time cash gifts
    • reverse mortgages
    • housing subsidies paid directly to the landlord
    • utility allowances
    • WIC benefits

    Applying is quick and easy.

    • No paperwork**
    • No appointments
    • Discount lasts for two years

    Would you like to sign-in to your account or continue as a guest?

    Other ways to apply
    • Mail: Download the My Energy Discount – Washington application
      Application – English
      Application – Marshallese
      Application – Spanish
      Application – Russian
      Application – Ukrainian
      Once complete, send to:
      Avista
      Lobby Rep, MSC-34
      PO Box 3727
      Spokane, WA 99220-3727
    • Phone: Call us at (800) 227-9187 to apply over the phone.
    • In-person: Talk to your local community action agency about how to apply in person.

    Frequently asked questions

    What does Avista do with my income and household information?

    Customer information is protected. It is only used to make sure customers qualify for the program. See Avista’s privacy policy.

    Does getting My Energy Discount – Washington mean I can no longer get energy assistance?

    No. The programs are separate, so you can get both. You can still apply for and receive energy assistance through your local community action agency.

    If you get energy assistance, your discount will apply to the balance left on your account, after your energy assistance payment.

    What happens after I sign up?

    After you submit your application, we’ll review your information to make sure you qualify for the program. If everything looks good, we’ll send you a letter within 30 days to let you know you’re approved. The letter will also tell you what your discount amount will be, and that you’ll start seeing it on your next bill, in the ‘usage details' section.

    If your application is not approved, we will send you a letter to let you know. If you haven't heard anything after 30 days, please call us at (800) 227-9187.

    At times, to make sure that only customers who qualify for the program are enrolled, a small number of participants will be randomly selected and asked to provide proof of household income.

    If I qualify, what else should I know about the program?

    Once enrolled, your monthly discount will last for two years. After two years, you’ll need to re-enroll. (Avista will send you a reminder, so you don't forget.)

    The discount only applies to new charges billed after enrollment (it does not apply to charges billed beforehand). For help with past due charges, contact us at (800) 227-9187 or your local community action agency.

    If I'm on Comfort Level Billing, how will this affect my plan?

    The bill discount will be reflected in your monthly plan amount, and on the actual billed amount.

    If you get energy assistance, expect your plan amount to be temporarily adjusted, to prevent the potential of a long-term plan increase. If there is a credit on your bill from an energy assistance grant, you will not see your discount on your bill that month.

    How does the discount apply to my monthly bill? (What's included and not included?)

    The bill discount only applies to the following charges:

    • monthly usage costs (electric and/or natural gas)
    • basic charge
    • area lighting
    • pump
    • franchise fees (taxes)

    It does not apply to the following:

    • My Clean Energy charges
    • Project Share donations
    • Energy Smart Loan charges (on-bill financing)
    • claims charges
    • additional fees (late fees, insufficient funds fees, etc.)
    • write-off balances
    • prior obligation balances
    • outbuildings
    What if I'm unable to pay my bill and my power gets disconnected?

    A disconnection does not impact your participation in this program. You’ll still be enrolled. You may be eligible for assistance with your past due balance, as well. Give us call at (800) 227-9187 or contact your local community action agency to talk through options.

    What if my household size or income changes?

    If there are any changes to your household size or income, please call your local community action agency so your discount can be adjusted.

    My Energy Discount - Washington

    My Energy Discount - Washington is not available for you at this time. For more information, please call us at (800) 227-9187.

    My Energy Discount - Washington

    The My Energy Discount – Washington application is not available for you at this time. For more information, please call us at (800) 227-9187.

    My Energy Discount Application

    Tell us about you

    We're sorry, something went wrong. Please try again or call us at (800) 227-9187.
    {{address.address}}
    {{address.city}}, {{address.state}} {{address.zip}}
    Gross Household income
    Household income: Please add up all the income from every adult household member and include it below. This can be reported as monthly or yearly gross income (before taxes and deductions).
    I would like some guidance calculating my household income

    Total gross income is the combined income of all household members over age 18 before taxes. This can be provided as either a yearly or monthly amount.

    This income should include, but is not limited to: wages, salaries, spousal and child support, public assistance payments, social security and pensions, housing and military subsidies, veteran’s benefits, rental income, income from self-employment, and all employment-related non-cash income.

    Income should NOT include: energy assistance, income for people in high school or under 18, income tax refunds/credits, one-time cash gifts, reverse mortgage, housing subsidies, utility allowance, or WIC benefits.

    Calculating income from employment:

    Annual: For hourly workers, multiply your hourly wage by the average hours worked weekly.
    Multiply the weekly total by 52 to get your annual gross income.
    Example:
    $16 (hourly rate) x 40 (average hours worked per week) = $640
    $640 × 52 (weeks per year) = $33,280 (this is your yearly gross income)

    Monthly: For hourly workers, multiply your hourly wage by the average hours worked in a month.
    Example:
    $16 (hourly rate) × 160 (hours worked per month) = $2,560 (this is your monthly gross income)

    If you have questions about what income should be included, or with calculating your income, please contact us at (800) 227-9187.

    Gross household income is before any deductions or taxes and includes all taxable and non-taxable revenues from all people living in the home
    Employment income includes taxable income and wages you get from working for someone else, yourself or from a business you own.
    Employment income cannot be greater than gross household income
    All members including adults and children.

    Please select the information below that best describes you as a participant in the My Energy Discount Program. This information is optional and will not be used to determine eligibility. It helps us to identify if this program is serving our communities equitably. In addition, your local Community Action Agency may be able to use the information provided to connect you to other programs specific to your needs.

    Terms and Conditions

    Customer Agreement: By signing these terms and conditions, I certify that the information I have provided in this application is true and correct.

    I certify that I am the Avista account holder or co-tenant of my household who is financially responsible for the Avista account. I further acknowledge that I have read and understand the contents of this application.

    I also agree to the following terms and conditions for receiving Avista’s My Energy Discount:

    1. I understand that I must declare my income and number of household members to determine my eligibility for Avista’s My Energy Discount program.

    2. I agree and acknowledge that I may be required to verify my eligibility based on my declaration.

    3. I will notify my local community action agency if there is a change in household income and/or number of individuals living in my household while I am enrolled in the program.

    4. I understand that by updating my household information with my local community action agency, my discount amount may be changed to reflect my household situation.

    5. Beyond any changes in my household income and/or number of individuals living in my household, I understand I will need to requalify for the bill discount to maintain the discount of the original enrollment period.

    6. I understand that my information will be shared with my local community action agency to refer me for other assistance programs.

    7. I authorize Avista to share my information with my local community action agency.
    Agreement is required
    One or more fields have an error, please check and try again.
    Thank you
    Thank you for your interest in Avista’s My Energy Discount - Washington, a personalized bill discount program for customers who income-qualify. Your application is under review. If you qualify, the discount could be visible on your next bill, depending on your bill cycle. Once enrolled, the benefit is a monthly discount on your bill and is specific to your household need.
    Your information
    First and last name
    Service address
    City
    State
    Zip code
    Email
    Phone
    Preferred contact method
    Gross Household income
    Do you own or rent?
    Household size
    There may be additional help for past due balances, would you like to be contacted to discuss this?
    Language
    Fuel heat source
    Ethnicity: Hispanic or Latin
    Race
    Education level
    Disability status
    Veteran status
    Senior (60+)
    How did you hear about the program?
    Terms and conditions
    I have read and agree to the terms and conditions
    Signature
    Date
    Thank you
    Thank you for your interest in Avista’s My Energy Discount - Washington, a personalized bill discount program for customers who income-qualify. Your application is under review. If you qualify, the discount could be visible on your next bill, depending on your bill cycle. Once enrolled, the benefit is a monthly discount on your bill and is specific to your household need.
    Your information
    First and last name
    Service address
    City
    State
    Zip code
    Email
    Phone
    Preferred contact method
    Do you own or rent?
    Fuel heat source
    Gross Household income
    Income from employment
    Is your household supported entirely by a fixed income from any of the following sources: SSI, SSID, Pension, Veterans Pay, or Other Private Disability Income? (optional)
    Household size
    What other types of assistance would you like to learn about from your local Community Action Agency? (optional)
    There may be additional help for past due balances, would you like to be contacted to discuss this?
    Language
    Ethnicity: Hispanic or Latin
    Race
    Education level
    Disability status
    Veteran status
    Senior (60+)
    How did you hear about the program?
    Terms and conditions
    I have read and agree to the terms and conditions
    Signature
    Date
    Language
    English {{spanishLanguage}} Russian
    Your account

    Account summary

    Get help paying your bill

    Make a payment

    New customer information

    Understand your bill

    Your enrollments

    Moving?

    High / Low / Average

    New customer information

    Start, stop, transfer service

    Outages

    Check outage status

    Outage map

    Plan ahead for a power outage

    Report an electric outage

    Your home

    Activities for kids

    Find a home improvement contractor

    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Your business

    Become a supplier or contractor

    Business improvement case studies

    Business rebates

    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

    Safety

    Beware of scams

    Residential safety

    Professional safety

    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

    Avista scholarships

    Beware of scams

    Plan a trip along the river

    Green options

    Electric vehicles

    Solar

    Renewable natural gas

    Support renewable energy

    Customer support

    Assistance programs

    Beware of scams

    File a claim

    Find a pay station

    Fuel cost comparison calculators

    Get help paying your bill

    Get services for your project

    New customer information

    About us

    About our energy mix

    Gas facility replacement projects

    How we protect natural resources

    Meet your local managers

    Rates and tariffs

    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

    Mobile app
    Avista Apple Store Link Logo Avista Apple Store Link Logo Avista Play Store Link Logo Avista Play Store Link Logo
    Language: English {{spanishLanguage}} Russian

    Your account

    Account summary

    Get help paying your bill

    Make a payment

    New customer information

    Understand your bill

    Your enrollments

    Moving?

    High / Low / Average

    New customer information

    Start, stop, transfer service

    Outages

    Check outage status

    Outage map

    Plan ahead for a power outage

    Report an electric outage

    Your home

    Activities for kids

    Find a home improvement contractor

    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Your business

    Become a supplier or contractor

    Business improvement case studies

    Business rebates

    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

    Safety

    Beware of scams

    Residential safety

    Professional safety

    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

    Avista scholarships

    Beware of scams

    Plan a trip along the river

    Green options

    Electric vehicles

    Solar

    Renewable natural gas

    Support renewable energy

    Customer support

    Assistance programs

    Beware of scams

    File a claim

    Find a pay station

    Fuel cost comparison calculators

    Get help paying your bill

    Get services for your project

    New customer information

    About us

    About our energy mix

    Gas facility replacement projects

    How we protect natural resources

    Meet your local managers

    Rates and tariffs

    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

    Mobile app
    Avista Apple Store Link Logo Avista Apple Store Link Logo Avista Play Store Link Logo Avista Play Store Link Logo
    Avista Logo
    Contact Us Careers Connections Blog Investors ESG/Corporate Responsibility Policies, Guidelines & Hotline

    @2025 Avista Corporation. All Rights Reserved

    Avista Corporation. All Rights Reserved